Privacy Policy

We collect information you provide directly to us, including: • Contact details (name, email, phone, company name) • Property addresses and access instructions • Billing and payment information (processed via Stripe; we never store full card numbers) • Vendor qualifications (W-9, Certificates of Insurance, business licenses) • Communications through our portal, messaging, and support channels We also automatically collect technical data such as IP address, browser type, and usage analytics when you visit our website or use our platform.

We use collected data to: • Process work orders, estimates, invoices, and vendor payments • Match clients with qualified vendors based on trade, location, and certifications • Verify vendor compliance (insurance, licensing, background checks) • Send transactional notifications (status updates, emergency alerts, payment confirmations) • Send marketing communications (you may opt out at any time via the unsubscribe link in any email or through your portal settings) • Comply with legal, regulatory, and investor-compliance requirements (Fannie Mae, Freddie Mac, FHA/HUD, VA, NSPIRE, HQS) • Improve our services, platform performance, and customer experience

We do not sell your personal information. We share data only in these circumstances: • With vendors assigned to your work orders (limited to property address, access instructions, and scope of work) • With clients who own the work order or property • With payment processors (Stripe) to facilitate transactions • With insurance carriers when required to verify coverage • With government or regulatory bodies when legally compelled • In connection with a merger, acquisition, or asset sale (with notice to you) Vendor financial data (bank account and routing numbers) is accessible only to authorized administrative staff and is never shared with other vendors or clients.

We implement industry-standard security measures to protect your data: • All data is encrypted in transit (TLS 1.2+) and at rest • Payment processing is handled by Stripe, a PCI DSS Level 1 certified provider • Role-based access controls ensure users only see data they are authorized to view • Vendor banking details are restricted to administrative personnel • Regular security audits and vulnerability assessments • Audit logging of all entity changes for accountability Despite these measures, no system is 100% secure. In the event of a data breach, we will notify affected users in accordance with applicable state and federal laws.

We use cookies and similar technologies to: • Maintain your login session • Remember preferences and settings • Analyze website traffic and user behavior • Serve relevant content and advertisements You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website and portals.

Under the California Consumer Privacy Act (CCPA), California residents have the right to: • Know what personal information is collected about them • Request deletion of their personal information • Opt out of the sale of personal information (we do not sell your data) • Non-discrimination for exercising privacy rights Under the General Data Protection Regulation (GDPR), EU residents have the right to: • Access, rectify, or erase their personal data • Restrict or object to processing • Data portability • Withdraw consent at any time To exercise any of these rights, contact us at support@auxiservices.com.

We retain your information for as long as your account is active or as needed to provide services. After account closure, we retain records for: • Financial and tax records: 7 years (IRS requirement) • Work order and property records: 5 years • Vendor compliance documents (W-9, COI, licenses): 7 years • Audit logs: 5 years • Marketing data: until you unsubscribe or request deletion You may request early deletion of your data, subject to legal retention requirements.

Our platform is designed to support compliance with: • Fannie Mae and Freddie Mac property preservation guidelines • FHA/HUD and VA property condition standards • NSPIRE and HQS inspection protocols • IRS contractor reporting (W-9 collection before payment) • State contractor licensing requirements • Workers' compensation and general liability insurance verification Vendors on our platform are required to maintain active insurance, valid licenses, and (where applicable) current certifications. We monitor expiration dates and restrict work assignment for non-compliant vendors.