Senior Living Community Preventive Maintenance Program

🔧 The Challenge

A 120-unit assisted living and memory care community was experiencing frequent equipment failures, resident complaints about temperature inconsistencies, and escalating emergency repair costs. The facility director had no preventive maintenance program in place and was spending over $120,000 annually on reactive repairs. Resident safety concerns from delayed maintenance responses were impacting occupancy rates and family satisfaction scores.

💡 Our Solution

Auxi conducted a full facility assessment and implemented a structured preventive maintenance program covering HVAC, plumbing, electrical, fire safety, and life safety systems. We deployed a dedicated maintenance coordinator who scheduled quarterly inspections, monthly filter changes, and annual system servicing. A vendor network of licensed plumbers, electricians, and HVAC technicians was established with guaranteed response times under 2 hours for senior living emergencies. All work was tracked through the Auxi platform with photo documentation and real-time status updates available to facility staff.

✅ The Outcome

Emergency repair costs decreased 65 percent from $120,000 to $42,000 annually. Resident satisfaction scores improved from 3.4 to 4.6 out of 5. Temperature-related complaints dropped to near zero. The facility achieved a 98 percent pass rate on its annual state health inspection. Occupancy increased from 87 percent to 94 percent within 8 months, driven partly by improved facility condition and family confidence.

Project Photos