Retail Strip Mall Hail Damage Repair: 12 Tenants Kept Open During 3-Week Restoration

🔧 The Challenge

A severe hailstorm damaged the entire strip mall — roof membranes were perforated, storefront glass was cracked, awnings were destroyed, and parking lot lighting was damaged. Three tenants had water intrusion. The property owner faced insurance claim deadlines and tenant lease clauses requiring rapid repair. All 12 tenants needed to remain operational throughout repairs to avoid lost revenue and lease violations.

💡 Our Solution

Auxi Services deployed simultaneous crews for each repair type. Roof replacement was completed building-by-building with temporary tarps during transitions. Storefront glass replacement was scheduled during non-business hours. Parking lot work was phased to maintain customer access at all times. A dedicated tenant liaison provided daily updates and coordinated access. Comprehensive photo documentation supported a seamless insurance claim process.

✅ The Outcome

All repairs completed in 3 weeks. Every tenant remained operational throughout construction. Insurance claim approved at 100% with comprehensive documentation. Roof replacement included upgraded impact-resistant materials. Zero tenant lease violations or rent abatements required. Property owner retained Auxi for ongoing preventive maintenance program.

Project Photos